pg111's Privacy Policy —
Your Data, Our Responsibility

1 Introduction & Scope

This Privacy Policy ("Policy") defines how information is collected, processed, stored, and used between the pg111 platform ("we", "our") and its users ("you", "your"). By accessing pg111.bar or creating an account, you are considered to have accepted the terms of this Policy.

pg111 gives the highest importance to the personal privacy of all users in Bangladesh. We believe you should have full control over your personal information. That is why this Policy is presented in a completely transparent and easy-to-understand manner.

This Policy is an integral part of our Terms & Conditions. We will notify users appropriately of any changes.

2 What Information We Collect

Certain types of information are collected as needed to operate the pg111 platform. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide directly when registering an account or using our services:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment information — bKash, Nagad, Rocket or bank account details
• Communication content provided via live chat or email

2.2 Automatically Collected Information

The following technical information is collected automatically while you use the platform:

• IP address and device type
• Browser information and operating system
• Date and time of site entry and exit (BST, UTC+6)
• Pages visited and click patterns
• Gaming activity history and transaction records
• Information obtained through cookies and similar tracking technologies

3 Purpose of Data Use

pg111 uses your information only for defined and legitimate purposes. We will never use your information unnecessarily or for unauthorized purposes. The main areas of use are as follows:

In addition to the above purposes, information may also be used to improve platform functionality, resolve technical issues, and meet legal obligations.

4 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the pg111 website. Cookies are small data files stored in your browser that help improve your experience on the platform.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure the basic functionality of the platform.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to analyze platform usage and improve service quality.
• Security Cookies: Used to detect fraud and unauthorized access.

4.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may affect some core functionality of the platform.

5 Sharing Information with Third Parties

pg111 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information necessary to complete transactions is shared with payment processing organizations such as bKash, Nagad, Rocket, and associated banks. These partners operate under strict confidentiality agreements and may only use information for defined purposes.

5.2 Legal Obligations

If legally required as part of a court order, government investigation, or legal process, information may be provided to the relevant authorities. In such cases, we will always provide only the minimum necessary information.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such situations, we will notify you in advance and ensure the continuity of this Policy.

6 Data Security Measures

pg111 applies industry-leading technical and administrative measures to keep your information secure. Our security framework includes the following layers:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, making it completely impossible for third parties to read the information.
• Secure Server Infrastructure: Data is stored on secure, access-controlled servers.
• Two-Factor Verification: Additional identity verification is in place for sensitive operations.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Restricted Access: Only authorized personnel can access information needed for their designated tasks.

However, no organization can guarantee 100% security for data transmitted over the internet. We therefore ask that you keep your account password confidential and avoid logging in from unfamiliar devices.

7 Data Retention Period

pg111 retains your information only for as long as necessary. Retention periods for different types of information are as follows:

• Account Information: For as long as the account is active, and after closure for a period determined by legal obligations.
• Transaction Records: For the period required under financial regulations.
• Communication History: For a defined period to ensure the quality of customer service.
• Cookie Data: Depending on type and purpose, generally deleted at the end of a session or upon expiry of a set period.

Once the retention period expires, information is securely and irreversibly deleted or anonymized so that no individual can be identified from it.

8 Your Rights

As a user of the pg111 platform, you have the following rights over your own information:

To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat. We will process your request as quickly as possible.

9 Protection of Children & Minors

The pg111 platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is an integral part of the account registration process.

If we are informed that information from a minor has been collected inadvertently, we will immediately delete that information and close the relevant account.

10 Changes to This Policy

pg111 may update this Privacy Policy from time to time in line with changes in technology, law, or business requirements. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display a clear notice on the platform.

Continuing to use the platform after a revised policy is published will be considered your acceptance of the new terms. If you do not agree to the changes, please request that your account be closed.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. The pg111 support team is available in both Bengali and English, 24 hours a day, 7 days a week:

We take every request seriously and are committed to providing a resolution as quickly as possible.

For more information, visit our FAQ page or read the guidelines on responsible gaming.