pg111 Terms and Conditions — applicable to all players

Welcome to the pg111 platform. These Terms and Conditions ("Terms") form a legally binding agreement between you (the user) and the pg111 platform. By accessing our website, creating an account, or using any service, you acknowledge that you have read, understood, and agreed to these Terms in full. If you do not agree with these Terms, please do not use our platform.

These Terms are written in English and apply to users in Bangladesh. In the event of any dispute, the English version shall be considered authoritative. pg111 reserves the right to change these Terms at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

To use the pg111 platform, you must meet the following eligibility requirements:

• You must be at least 21 years old or above. This platform is strictly prohibited for anyone under 21.
• You must register as an individual. Each person may operate only one account.
• All information provided at the time of registration must be complete, accurate, and up to date.
• You must use a payment method — bank account or mobile banking account — registered in your own name.
• Members of the same household may open separate accounts, but using the same payment method may require verification.

Providing your real name, a valid email address, and an active mobile number at registration is mandatory. pg111 may request additional documents for identity verification (KYC) at any time. Failure to provide the required information may result in temporary account suspension.

You are solely responsible for keeping your login credentials (username and password) confidential. pg111 will not be held liable for any unauthorized use of your account.

Registered and eligible players at pg111 have the opportunity to enjoy various bonuses and promotional offers. By claiming a bonus, the following conditions automatically apply:

Welcome Bonus

• New players can receive up to a 100% bonus of ৳10,000 on their first deposit.
• Example: deposit ৳1,000 and receive ৳1,000 bonus — total balance will be ৳2,000.
• Example: deposit ৳22,000 or more and receive a maximum bonus of ৳10,000 — total balance ৳32,000.
• A minimum deposit of ৳500 is required to receive a bonus.

Wagering Requirements

• The welcome bonus requires 10x wagering, calculated on the bonus amount only.
• Example: ৳1,000 bonus × 10 = a total of ৳10,000 must be wagered before bonus winnings can be withdrawn.
• Wagering is calculated on the bonus amount only, not on deposit + bonus.
• Some games may contribute a limited amount toward bonus wagering — see the bonus page for details.

General Bonus Rules

• pg111 reserves the right to modify, cancel, or add new conditions to any existing promotion at any time.
• Only one welcome bonus applies per account.
• If evidence of bonus abuse or fraud is found, pg111 reserves the right to cancel the bonus and suspend the account.
• Bonus validity is determined by the deadline stated on the bonus page.

pg111's VIP program has five tiers. Each tier offers weekly cashback and additional benefits. Tier upgrades are evaluated automatically based on player activity.

Cashback is automatically credited to eligible players' accounts every Monday. The cashback amount is determined based on the previous week's net gaming activity. pg111 reserves the right to modify or withdraw any VIP benefit.

All games available on pg111 are operated by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi). Each game operates under its own rules, which can be found in the "Help" or "Info" section within the game.

• All game outcomes are determined by a certified random number generator (RNG).
• If a technical fault occurs in any game, pg111 reserves the right to void the bets for that round and return the original stake.
• If a game is interrupted due to an internet disconnection, a recovery process may apply.
• If a player notices any technical error or unusual result in a game, they must report it to the support team immediately.
• In any sports bet, the odds displayed may change before the bet is confirmed.
• pg111 is not responsible for games unavailable due to issues on the game provider's server.

Using software, robots, bots, or any other automated method to play games is strictly prohibited. If such activity is detected, the account will be immediately closed and all winnings will be forfeited.

pg111 is committed to maintaining a fair and safe environment. The following activities are strictly prohibited:

• Providing false information: Submitting false or misleading information during registration or verification.
• Multiple accounts: Creating multiple accounts to claim bonuses more than once.
• Money laundering: Using the platform to clean funds from illegal sources.
• Bonus abuse: Strategically playing games or placing bets to circumvent bonus conditions.
• Chargeback fraud: Filing false chargeback claims through a payment provider.
• Hacking & unauthorized access: Attempting to gain unauthorized access to the system.
• Underage account: Operating an account on behalf of a person under 21 years of age.

If any of the above violations occur, pg111 may immediately suspend or terminate the account, forfeit all bonuses and winnings, and take legal action if necessary.

pg111 is committed to protecting your personal information. We use SSL encryption technology to keep all your data secure. Your personal information is used solely for service delivery and legal compliance.

For detailed information on data collection, use, and storage, please visit our Privacy Policy page. The Privacy Policy is an integral part of these Terms.

• Your data is not sold to third parties.
• Anonymous usage data may be analyzed to improve the service.
• Information may be provided in response to valid requests from legal authorities.
• Some data may be retained for legal purposes even after account closure.

pg111 firmly believes in responsible gaming. Gaming is for entertainment — not as a source of income. We provide our players with the following tools and options:

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Session time limits: Set a maximum duration for each gaming session.
• Self-exclusion: Temporarily close your account for a set period.
• Permanent closure: The option to permanently close your account if needed.

This platform is for those aged 21 and above only. If you notice signs of problem gambling, seek professional help immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

pg111 reserves the right to take the following actions at any time:

• Temporarily suspend the website or specific services (for maintenance or technical reasons).
• Add, modify, or remove any game or service.
• Suspend or permanently close accounts that violate the Terms.
• Restrict transactions on an account for security reasons.

Players may request account closure at any time. Any valid balance at the time of closure (subject to wagering requirements being met) will be returned. Contact the pg111 support team to close your account.

pg111 always strives to provide a safe, fair, and reliable service. However, our liability is limited in the following areas:

• Losses caused by internet disconnection, power outages, or third-party service failures.
• Inconvenience caused by the player's own device or software issues.
• Situations arising from unintentional errors on the game provider's server.
• Game outcomes in the event of unexpected technical failures.

Any dispute arising from these Terms will first be addressed through mutual discussion. If resolution through discussion is not possible, a formal complaint may be submitted to the pg111 support team.

pg111 reserves the right to interpret these Terms at its sole discretion. If any condition is found to be invalid or inapplicable, the remaining conditions will remain fully in effect.

If you have any questions about these Terms or wish to submit a complaint, please contact our support team. pg111's customer service team is available seven days a week, 24 hours a day, to assist you in both Bengali and English.

• Live Chat: Log in to the site for direct chat support — 24/7.
• Email: [email protected]

Resolving your complaints or questions as quickly as possible is our priority. pg111 is committed to ensuring your satisfaction as a safe and reliable platform.